Shipping policy
Where we deliver
We currently deliver to addresses in the United Kingdom only. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take [1 to 2 extra working days]. We don't currently deliver to PO boxes, BFPO addresses or outside the UK.
Delivery costs
| Delivery option | Cost | Estimated delivery time |
|---|---|---|
| Standard delivery | £3.99 | 2 to 4 working days |
| Standard delivery on orders over £40 | Free | 2 to 4 working days |
| Express delivery | £6.99 | 1 to 2 working days |
How long it takes
We pack and dispatch orders placed before [2pm] Monday to Friday on the same working day. Orders placed after [2pm], at weekends or on UK bank holidays are dispatched the next working day. Once dispatched, your order is delivered by [Royal Mail / Evri / DPD] within the times shown above.
Tracking your order
Every order is sent with tracking. When your order is dispatched, we'll email you a tracking link. You can also check your order status at any time by logging into your account or using our [Track your order] page.
Customs and import charges
You won't pay any extra customs, VAT or import charges when your order arrives. Any taxes due are included in the price you pay at checkout.
Delays
Delivery times are estimates, and occasionally parcels are delayed by the carrier, bad weather or busy periods such as Christmas. If your order hasn't arrived within [X working days] of the estimated delivery date, please contact us and we'll look into it.
If we can't deliver your order within 30 days of purchase, you can cancel it and we'll give you a full refund.
Lost or damaged parcels
We're responsible for your order until it reaches you. If your parcel is lost in transit or arrives damaged, please contact us within [X days] of the expected delivery date. For damaged items, send us a photo of the item and packaging. We'll send a replacement or give you a full refund, whichever you prefer.
Wrong or incomplete addresses
Please check your delivery address carefully at checkout. If you notice a mistake, email us straight away. We can update the address if your order hasn't been dispatched yet. If a parcel is returned to us because the address was incorrect, we'll contact you to arrange redelivery, which may carry a delivery charge.
Missed deliveries
If you're not in when your parcel arrives, the carrier will usually leave it in a safe place, with a neighbour or at a local collection point, and let you know where it is. If the parcel is returned to us after failed delivery attempts, we'll contact you to arrange redelivery or a refund.
Returns
If you want to return something, please see our [Refund policy] for details on how to send it back and get your money back.
Contact us
Tekvo Email: [hello@tekvo.uk]